1. Who we are
FinFixer Marketing Sdn Bhd provides landing page design, website design and hosting, videography, creative content creation, digital marketing setup, branding, and consultation services in Malaysia and neighboring countries.
Contact
Email: [email protected]
WhatsApp: https://wa.me/60102089478
Office: First Floor, 21-1, Jln Radin Bagus 5, Bandar Baru Sri Petaling, 57000 Kuala Lumpur, Federal Territory of Kuala Lumpur.
2. Law we follow
We process personal data in line with the Malaysian Personal Data Protection Act 2010 and other applicable laws.
3. What we collect
Identification and contact details such as name, email, phone, company, role
Business information such as website, industry, goals, budget, timeline
Project files such as logos, images, copy, and brand documents you provide
Technical data such as IP address, device information, pages viewed, and referrers
Analytics and marketing data from GA4, Meta Pixel, and similar tools
Communication records from email, forms, and WhatsApp.
4. How we use your data
To respond to inquiries and provide proposals.
To deliver projects and customer support.
To set up accounts and integrations such as domain, hosting, GA4, Meta Pixel, Ads Manager.
To send service updates, onboarding information, invoices, and receipts.
To improve our site and services through analytics.
To comply with legal and regulatory requirements.
5. Legal basis and consent
We rely on your consent, our contractual need to deliver services, and our legitimate interests in running and improving our business. You may withdraw consent at any time.
6. Cookies and tracking
We use essential cookies and analytics tools such as GA4 and Meta Pixel. You can adjust your browser settings to limit cookies.
7. WhatsApp and messaging
If you click a WhatsApp CTA, your message is sent through WhatsApp. Your use of WhatsApp is subject to WhatsApp policies. We may store conversation summaries in our CRM for service delivery.
8. Sharing and transfers
We may share data with service providers and contractors. Some providers may be outside Malaysia. We take reasonable steps to safeguard cross border transfers.
9. Retention
We keep inquiry records and project files as needed for service delivery and legal purposes. On request we will delete where allowed.
10. Security
We use reasonable technical and organizational measures. No method is fully secure.
11. Your rights
Subject to PDPA, you may request access, correction, and withdrawal of consent. Contact us using the details above.
12. Third party links
External sites have their own policies.
13. Children
Services are intended for business users.
14. Changes
We may update this policy. The latest version will be posted with the effective date.